Billing and subscriptions

Subscription policies.

These policies explain Tegora's current subscription offering, payment expectations, refund eligibility, and how to request help. They apply to Tegora's own AI subscription plans, not to a professional consultation marketplace.

Last updated: October 10, 2026

Payment availability: Publishing a price does not mean checkout or recurring billing is active. A subscription should be treated as purchased only after an available checkout confirms successful payment and Tegora confirms the applicable plan.

1. Available plans and prices

The published subscription options are:

Free: ₦0.
Lite: ₦7,200 per month.
Pro: ₦32,000 per month, or ₦318,720 per year where the annual option is offered.

Prices, billing periods, taxes if applicable, included features, and any renewal terms shown at checkout should be reviewed before completing a purchase. Do not rely on an advertised plan alone as confirmation that payment has been accepted or access activated.

2. Payment and subscription activation

Where checkout is available, follow its instructions and review the total amount and billing terms before authorising payment. Paid access is subject to successful payment processing and plan confirmation. If you are charged but do not receive the subscription you purchased, contact us with the transaction reference and the email associated with your Tegora account.

Do not send passwords, card numbers, PINs, or one-time passcodes by email. Use only the payment methods and checkout flows presented through Tegora's authorised payment process.

3. Refund eligibility

You may request a refund within 24 hours of the relevant subscription payment if either of the following applies:

The service or paid plan was not delivered after successful payment.
You purchased the wrong subscription plan.

For a wrong-plan purchase, the plan must not have been used. Refund requests are reviewed against the transaction and account records. A request is not an automatic approval, and we may ask for reasonable information needed to verify the purchase.

This policy does not remove any consumer rights or remedies that cannot lawfully be excluded under applicable law. If mandatory law gives you a broader right to a refund or other remedy, that law takes precedence.

4. How to request a refund

Email tegoraai@gmail.com or contact@tegora.app within the applicable 24-hour period. Include:

The email address associated with your Tegora account.
The date and amount of the payment.
Your payment or transaction reference, if available.
A brief explanation of the issue and the remedy requested.

Do not include full payment-card details or account passwords. We will review the request and respond using the contact details you provide. Any approved refund will be handled through the relevant payment process, subject to that provider's procedures and applicable law. Processing times may vary.

5. Cancellation and renewals

Review the billing period and renewal terms displayed in checkout before confirming a subscription. Where subscription management or cancellation controls are provided, use those controls and follow the confirmation steps.

If no cancellation control is available or you cannot determine the status of a subscription, contact support at contact@tegora.app. Do not assume that uninstalling the app, signing out, or deleting an account automatically cancels a payment arrangement. Any cancellation or renewal rights required by applicable law remain unaffected.

6. Usage, features, and availability

Plan features and usage allowances differ. Actual availability may depend on task complexity, feature usage, system capacity, and safeguards designed to maintain reliability. A subscription does not guarantee uninterrupted availability or unlimited use. See the Usage Limits page for further information.

Tegora provides AI-generated information and decision support. Outputs can be incomplete or uncertain and are not a substitute for qualified medical, financial, legal, or other professional advice where such advice is needed.

7. Professionals Connect

Professionals Connect is under development and is not currently offered as a live professional marketplace through the Free, Lite, or Pro plans. These subscription policies do not establish provider payouts, consultation fees, marketplace commissions, or rules for holding and distributing funds between users and professionals.

If this service becomes available, its applicable terms, eligibility requirements, provider verification processes, transaction arrangements, and dispute procedures will need to be communicated separately before users transact through it.

8. Contact and related terms

For questions about these policies, contact contact@tegora.app or tegoraai@gmail.com.

These policies should be read with Tegora's Terms of Use and Privacy Policy. If a provision conflicts with a non-waivable legal right, the applicable law governs to the extent of the conflict.